S&H CREATIONS

COMPLETE WEBSITE POLICY PACK

1. RETURNS & REFUNDS POLICY

We Hope You Love Your Purchase!

At S&H Creations, every order means so much to us. We carefully select our products and want you to love everything you receive.

We understand that sometimes a purchase isn't quite right. As a small Australian business, we appreciate your understanding of our returns policy.

Please read this policy carefully before purchasing.

Change-of-Mind Returns – 48 Hours

We offer a 48-hour return request window for eligible change-of-mind purchases.

If you've changed your mind or an item isn't quite what you expected, please contact us within 48 hours of receiving your order.

Approved change-of-mind returns are issued as store credit only. We do not offer cash refunds for change of mind, except where required by law or applicable payment-provider terms.

To be eligible:

• Items must be unused, unworn and in their original condition.

• Original tags, labels, packaging and hygiene seals must remain intact, where applicable.

• Items must be free from stains, makeup, perfume, pet hair, odours, scratches, marks or signs of use.

• Proof of purchase or an order number must be provided.

• Returns must be approved before being sent back.

Requests submitted outside the 48-hour window may be declined.

This timeframe applies only to voluntary change-of-mind returns. It does not limit your rights under Australian Consumer Law or other applicable consumer protection laws.

How to Request a Return

Please email Samantha.shcreations@gmail.com with:

• Your full name

• Your order number

• The item you wish to return

• Your reason for requesting a return

• Photographs, if requested

We will review your request and provide return instructions if approved.

Please do not send change-of-mind returns without contacting us first.

Return Approval & Inspection

All voluntary returns are subject to approval and inspection.

Once approved, items must be posted within 3 business days, unless otherwise agreed.

We reserve the right to decline change-of-mind returns that do not meet our published conditions.

Returned products will be inspected before store credit is issued.

Items that have been worn, used, washed, altered, damaged or returned without required original packaging may be declined.

If a voluntary return is declined following inspection, customers may arrange for the item to be returned to them at their own postage expense.

These conditions do not restrict statutory consumer rights.

Return Postage & Fees

For approved change-of-mind returns:

• Customers are responsible for return postage.

• We recommend using a tracked shipping service.

• Items must be securely packaged.

• Original delivery charges are not refunded.

• Customers are responsible for ensuring their voluntary return reaches us safely.

S&H Creations does not charge a restocking or administration fee on approved change-of-mind returns.

Where a customer is entitled to a remedy under Australian Consumer Law, we will not deduct a restocking, administration or payment-processing fee from a required refund.

Reasonable return costs for faulty goods will be handled in accordance with applicable law.

Store Credit

Once an approved change-of-mind return has been received and inspected, store credit will be issued for the eligible item value.

• Store credit can be used towards future S&H Creations purchases.

• Change-of-mind store credit cannot be redeemed for cash.

• Store credit issued under this policy does not expire.

• Please allow 3–5 business days after we receive the returned item for inspection and processing.

Store credit does not replace any refund or other remedy required by law.

Afterpay Purchases, Returns & Refunds

S&H Creations may offer Afterpay as a payment option at checkout.

Purchases made using Afterpay are subject to our published returns policy, applicable Afterpay merchant requirements and consumer law.

Afterpay Change-of-Mind Returns

For eligible change-of-mind purchases made using Afterpay:

• Return requests must be submitted within 48 hours of delivery.

• Products must meet our usual return conditions.

• Prior approval is required.

• Approved returns may receive S&H Creations store credit where permitted under our applicable Afterpay merchant agreement.

• Customers are responsible for voluntary return postage.

Receiving store credit does not automatically cancel or reduce an outstanding Afterpay payment plan.

Customers remain responsible for scheduled instalments unless and until Afterpay confirms an adjustment.

If Afterpay's applicable requirements do not permit store credit for a particular return, we will explain the available options and follow those requirements.

Afterpay Refunds for Faulty Items

If an item purchased using Afterpay is faulty, damaged, incorrectly described or otherwise fails applicable consumer guarantees, customers retain their statutory rights.

Where a monetary refund is required, it will be processed through the appropriate original payment channel, including Afterpay where applicable.

Customers will not be required to accept store credit instead of a refund to which they are legally entitled.

How Afterpay Refunds Work

When an eligible monetary refund is processed through Afterpay, Afterpay generally adjusts outstanding instalments and refunds amounts already paid, as applicable.

Refund timing depends on Afterpay and the customer's financial institution.

Customers should check their Afterpay account for updated payment information.

Afterpay Fees

S&H Creations does not deduct Afterpay merchant fees, restocking fees or administration fees from refunds required under Australian Consumer Law.

Items Excluded from Change-of-Mind Returns

For hygiene, safety and product integrity, the following items are excluded from voluntary change-of-mind returns:

• Earrings and pierced jewellery

• Beauty, skincare and personal care products

• Used or opened candles, diffusers and fragrance products

• Used or opened incense and smudge sticks

• Swimwear with removed or damaged hygiene seals

• Gift cards

• Personalised or custom-made products

• Sale, discounted, clearance and final-sale items

• Mystery boxes

• Items showing signs of wear, use, damage or alteration

Please choose carefully before purchasing.

These exclusions do not apply where a customer is entitled to a remedy under applicable consumer law.

Jewellery & Earrings Returns

For hygiene reasons, earrings and pierced jewellery cannot be returned or exchanged for change of mind.

Other eligible jewellery must be unworn, unused and in its original condition to qualify for a voluntary return.

Our PVD gold-plated stainless steel jewellery is designed to be durable and tarnish-resistant, but gradual wear or fading may occur over time.

Normal wear consistent with a product's expected durability is not necessarily a defect.

However, premature deterioration, faulty plating, broken components or other quality issues may qualify for a remedy under Australian Consumer Law, depending on the circumstances.

Your statutory rights remain unaffected.

Sunglasses, Clothing & Accessories

For eligible voluntary returns, sunglasses, hats, clothing and accessories must be unused, unworn, undamaged and in their original condition.

All applicable tags, protective packaging and accessories must be included.

Items showing scratches, makeup marks, stretching, stains, odours or signs of use may be declined for change-of-mind returns.

Handmade, Natural Products & Crystals

Some S&H Creations products are handmade or feature natural materials, including crystals.

Slight variations in colour, texture, shape, pattern, markings and finish may occur, making each piece unique.

We make every effort to photograph and describe products accurately. However, colours may appear slightly different due to lighting, photography and individual screen settings.

Variations consistent with a product's description and expected quality are not necessarily manufacturing defects.

Your statutory consumer rights remain unaffected.

Faulty, Damaged or Incorrect Items

We carefully prepare orders and want every purchase to arrive in excellent condition.

If your order is faulty, damaged or incorrect, please contact us as soon as possible at:

Samantha.shcreations@gmail.com

Please include:

• Your order number

• A description of the issue

• Clear photographs, where possible

We may request reasonable additional information or an inspection to assess the issue.

The 48-hour change-of-mind window does not apply to statutory consumer guarantee claims.

Where goods fail applicable consumer guarantees, remedies will be provided in accordance with the law.

For a major failure under Australian Consumer Law, customers are generally entitled to choose a refund or replacement.

For a non-major failure, we may provide a repair or another appropriate remedy in accordance with the law.

Faulty Item Assessment & Resolution Timeframes

We aim to:

• Acknowledge enquiries within 2 business days.

• Assess straightforward claims within 3–5 business days after receiving the information reasonably required.

• Process an agreed refund or replacement as promptly as reasonably possible.

More complex claims may require additional assessment time.

These are customer service targets, not limits on statutory rights.

Where a remedy is required by law, it will be provided within a reasonable time.

Store credit may be offered as an alternative only where the customer voluntarily agrees and it is legally appropriate.

Exchanges

We do not offer direct exchanges for voluntary change-of-mind purchases.

Approved change-of-mind returns receive store credit so customers can select another item.

Replacements required under consumer law will be handled in accordance with statutory rights.

Sale & Clearance Items

Sale, discounted and clearance items are final sale for change-of-mind purposes, including purchases made using promotional discount codes, unless otherwise stated.

This does not affect statutory rights for faulty or non-compliant products.

Order Cancellations

We begin preparing orders as quickly as possible.

If you need to cancel an order, please contact us immediately.

We will do our best to assist, but cancellation requests cannot be guaranteed once an order has been processed or dispatched.

Applicable statutory cancellation and refund rights remain unaffected.

Missing, Delayed or Damaged Deliveries

If your parcel is missing, delayed or arrives damaged, please contact us.

We may request your order number, tracking information and relevant photographs.

We will work with the delivery provider to investigate and provide an appropriate resolution under applicable consumer law.

Incorrect Addresses & Returned Parcels

Customers should check their shipping details carefully before completing an order.

Where a parcel is returned due to an incorrect address supplied by the customer, failure to collect or refusal of delivery, additional postage may apply if redelivery is requested.

Please contact us to discuss the available options.

Your statutory consumer rights remain unaffected.

International Returns

International customers may request an eligible voluntary return within 48 hours of confirmed delivery.

Approved international change-of-mind returns receive store credit, subject to applicable payment-provider requirements.

Customers are responsible for voluntary return postage and applicable customs charges.

Original delivery charges and customs duties paid to third parties are generally not refundable for change-of-mind returns.

Mandatory consumer protections applying in the customer's country remain unaffected.

Return Address

For privacy and security, our return address is provided directly to customers following approval of a voluntary return request.

Please email Samantha.shcreations@gmail.com for instructions.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your statutory consumer rights.

Need Help?

S&H Creations

Email: Samantha.shcreations@gmail.com

Thank you for supporting our small Australian business.

With love,
S&H Creations

2. SHIPPING & DELIVERY POLICY

Beautiful Things, Delivered to Your Door

At S&H Creations, we love preparing your orders and getting your beautiful finds on their way to you.

We ship throughout Australia and internationally to eligible destinations.

Order Processing

We aim to prepare and dispatch orders as quickly as possible.

Standard processing time: [Insert your usual dispatch timeframe.]

Business days exclude weekends and Australian public holidays.

During busy periods, sales and public holidays, processing may take longer.

Once dispatched, you'll receive shipping confirmation and tracking details where available.

Australian Shipping

We deliver throughout Australia.

Available shipping services, costs and estimated delivery times are displayed at checkout.

Delivery estimates vary by location, carrier and selected service.

Regional and remote destinations may experience longer delivery times.

International Shipping

We offer international shipping to eligible destinations.

Shipping costs and available services are calculated at checkout.

Delivery times vary depending on the destination, customs processing and local delivery services.

Certain products, including some fragrance products, candles or botanical items, may be restricted from international shipping due to carrier requirements or destination-country laws.

If we cannot lawfully or safely fulfil an order, we will contact you and arrange an appropriate resolution, including a refund where required.

Customs, Duties & Taxes

International orders may attract customs duties, import taxes or clearance charges.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

Please check your destination country's import requirements before purchasing.

Tracking

Where available, tracking information will be supplied after dispatch.

Please allow time for carrier tracking systems to update.

Missing or Delayed Parcels

If your parcel is missing or significantly delayed, please email Samantha.shcreations@gmail.com with your order number.

We will investigate with the delivery provider and provide an appropriate resolution under applicable consumer law.

Damaged Deliveries

If an item arrives damaged, please contact us promptly.

Include photographs of the packaging and item where possible.

Please retain packaging while we investigate, where practical.

Incorrect Addresses

Please ensure your delivery details are correct at checkout.

If you notice an error, contact us immediately.

We will try to update the address before dispatch, but changes cannot always be guaranteed.

Additional redelivery postage may apply where incorrect details supplied by the customer caused the issue.

Returned-to-Sender Parcels

If a parcel is returned because it was unclaimed, refused or undeliverable, please contact us.

We will discuss the available options and any applicable redelivery costs.

Statutory consumer rights remain unaffected.

Separate Shipments

Occasionally, orders may be sent in separate parcels.

Where this occurs, we will provide relevant delivery information.

Stock Availability

We make every effort to maintain accurate stock levels.

If an item becomes unavailable after purchase, we will contact you to arrange an appropriate solution, including a refund where required.

Contact

S&H Creations

Email: Samantha.shcreations@gmail.com

Thank you for shopping small!

3. WEBSITE TERMS & CONDITIONS

Welcome to S&H Creations

Thank you for visiting S&H Creations.

By browsing our website or placing an order, you agree to these Terms & Conditions, subject to applicable law.

About Us

S&H Creations is an Australian online boutique offering jewellery, accessories, gifts, homewares, candles, crystals, lifestyle products and other carefully selected finds.

Business name: S&H Creations

Email: Samantha.shcreations@gmail.com

Registered business details: [Insert legal business name, ABN and appropriate business contact address.]

Products & Descriptions

We aim to provide accurate product descriptions, photographs, materials and measurements.

Colours may vary slightly due to lighting, photography and screen settings.

Handmade, natural and crystal products may feature individual variations.

Unless otherwise stated in the individual product description, our jewellery is made from stainless steel with premium PVD gold plating. Plated finishes may change over time with normal wear, depending on materials, care and expected durability.

These statements do not exclude consumer guarantees.

Pricing & Payments

Prices are displayed in the currency shown on our website or at checkout.

Applicable taxes and shipping charges are disclosed during checkout.

We may correct genuine pricing or listing errors, subject to applicable law.

If an error affects your order, we will contact you to discuss the available options, including cancellation and refund where appropriate.

Afterpay & Other Payment Methods

Where available, customers may select Afterpay or another supported payment method at checkout.

Buy-now-pay-later transactions may also be subject to the payment provider's terms.

Customers remain responsible for their payment arrangements with the provider.

Refunds will be processed through the appropriate payment channel where required.

Nothing in a payment provider's terms removes statutory consumer rights.

Orders & Availability

Orders are subject to payment authorisation, stock availability and lawful fulfilment.

If we cannot fulfil an order, we will provide an appropriate resolution, including a refund where required.

We may decline orders for legitimate reasons, including suspected fraud or an inability to lawfully fulfil the purchase.

Promotions & Discounts

Promotions are subject to the conditions displayed with each offer.

Discount codes may have expiry dates, minimum spending requirements or product exclusions.

Unless stated otherwise, promotional codes cannot be combined.

Shipping & Delivery

Shipping options, costs and estimated delivery times are shown at checkout or in our Shipping & Delivery Policy.

Customers must provide accurate delivery information.

Our delivery obligations remain subject to applicable consumer law.

Returns & Refunds

Eligible change-of-mind return requests must be submitted within 48 hours of delivery.

Approved voluntary returns receive store credit only, subject to applicable payment-provider requirements.

Earrings and pierced jewellery are excluded from voluntary change-of-mind returns for hygiene reasons.

Please read our full Returns & Refunds Policy.

Statutory consumer rights remain unaffected.

Product Safety

Customers should read and follow the care instructions and safety warnings supplied with each product.

Products should be used only for their intended purpose.

Candle decorations must be removed before lighting, and candles must never be left burning unattended.

Nothing in these terms excludes our obligations concerning faulty or unsafe products.

Intellectual Property

Original S&H Creations branding, photographs, descriptions, graphics and website content belong to S&H Creations or are used with permission.

Content may not be reproduced commercially without permission or another lawful basis.

Website Availability

We aim to keep our website accurate and accessible.

Occasional errors, interruptions or technical issues may occur.

We may update our website and these terms from time to time.

Third-Party Services

Our store may use external providers for payments, shipping, analytics and other services.

Third-party services may have their own terms and privacy practices.

Nothing in this section excludes responsibilities imposed on S&H Creations by law.

Liability

To the extent permitted by law, S&H Creations is not responsible for losses caused solely by improper product use, unauthorised website activity or circumstances outside our reasonable control.

Nothing in these terms excludes liability that cannot lawfully be excluded.

International Customers

International customers should check applicable import restrictions, duties and taxes.

Mandatory consumer protections in a customer's country may also apply.

These terms do not exclude rights that cannot lawfully be excluded.

Governing Law

These terms are governed by applicable Australian law and the law of the state or territory in which S&H Creations operates, without excluding mandatory protections applying elsewhere.

Contact

S&H Creations

Email: Samantha.shcreations@gmail.com

4. PRIVACY POLICY

Your Privacy Matters

At S&H Creations, we value your trust and are committed to handling personal information responsibly.

This policy explains how information is collected, used, stored and shared when you visit our website, place an order or contact us.

Information We Collect

Depending on your interaction with our store, we may collect:

• Your name

• Email address and phone number

• Billing and delivery addresses

• Order details and purchase history

• Customer service enquiries

• Transaction information supplied by payment providers

• Device information, IP address and website activity

• Marketing preferences

How We Use Information

We use personal information to:

• Process and fulfil orders

• Arrange delivery

• Provide customer support

• Manage returns and refunds

• Communicate order updates

• Help prevent fraud

• Maintain business records

• Improve our website and services

• Send marketing communications where permitted

Payments & Afterpay

Payments may be processed through Shopify's supported payment services, Afterpay and other providers available at checkout.

Payment providers may collect and process information in accordance with their own privacy policies.

We do not intentionally collect or store full payment card details through ordinary customer service communications.

Information Sharing

We may share necessary information with service providers, including:

• E-commerce platform providers

• Payment processors, including Afterpay where enabled

• Shipping and delivery companies

• Email and marketing providers

• Analytics and website technology providers

• Professional advisers where necessary

We may also disclose information where required or authorised by law.

We do not sell customer contact lists to third parties.

International Orders & Overseas Processing

As we ship internationally, relevant delivery information may be shared with overseas carriers and customs authorities.

Some technology and payment providers may also process personal information outside Australia.

Overseas processing locations: [Insert relevant countries or explain where provider information is available.]

We will manage overseas disclosures in accordance with applicable privacy laws.

Cookies & Analytics

Our website may use cookies and similar technologies to support shopping functions, remember preferences, understand website performance and provide advertising where enabled.

Where required, customers will receive appropriate information and choices about non-essential cookies.

Marketing

Where customers subscribe or otherwise lawfully agree to marketing, we may send product news, promotions and special offers.

You can unsubscribe using the link in our marketing emails or by contacting us.

Data Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access.

No online system can be guaranteed completely secure.

Access, Correction & Deletion

You may contact us to request access to or correction of personal information we hold about you.

You may also request deletion, subject to legal and recordkeeping obligations.

Requests will be handled in accordance with applicable law.

Data Retention

We retain information for as long as reasonably necessary for business operations, legal compliance, dispute resolution and other lawful purposes.

Information no longer required will be deleted or de-identified where appropriate.

Privacy Complaints

If you have concerns about how your information has been handled, please contact us.

We will review your enquiry and respond within a reasonable timeframe.

Where applicable, you may also contact the relevant privacy regulator.

Policy Updates

We may update this policy when our business practices or legal obligations change.

The latest version will be available on our website.

Contact

S&H Creations

Email: Samantha.shcreations@gmail.com

Business contact address: [Insert appropriate address.]

5. PRODUCT INFORMATION, CARE & SAFETY POLICY

Beautiful Products, Thoughtfully Enjoyed

At S&H Creations, we want you to enjoy your purchases safely and confidently.

Our collection includes jewellery, fashion accessories, candles, crystals, home fragrances, handmade pieces, gifts and lifestyle products.

Please read all product descriptions, care instructions and safety information before use.

Product Colours & Photography

We make every effort to represent our products accurately.

Colours may vary slightly due to lighting, photography, individual screen settings and differences in materials.

Handmade and natural products may feature variations in colour, texture, shape, size and finish.

These variations are part of what makes each piece unique, provided the product meets its description and applicable consumer guarantees.

Jewellery Information – Premium PVD Gold Plating

At S&H Creations, we pride ourselves on offering beautiful, high-quality jewellery designed for everyday wear.

Unless otherwise stated in the individual product description, our jewellery is crafted from stainless steel with premium PVD gold plating.

PVD (Physical Vapour Deposition) plating creates a durable, tarnish-resistant finish designed to withstand everyday wear better than many traditional plating methods.

With proper care, your jewellery can maintain its beautiful shine and appearance for years to come.

Like all plated jewellery, however, the finish may gradually change or fade over time depending on how frequently it is worn, the conditions it is exposed to and how it is cared for.

A little love goes a long way!

Ocean – Can I Wear My Jewellery in the Sea?

Yes, but we recommend taking extra care.

Our PVD gold-plated stainless steel jewellery is designed to resist corrosion, but salt water can still affect the gold finish over time.

Repeated or prolonged exposure to ocean water may accelerate fading or wear of the plating, potentially revealing the stainless steel colour underneath.

Our tip: If you wear your jewellery in the ocean, rinse it gently with fresh water afterwards and dry it thoroughly with a soft cloth.

For the longest-lasting finish, we recommend removing your jewellery before swimming.

Shower – Can I Shower With My Jewellery?

Our jewellery is water-resistant, but we recommend limiting exposure to shower products.

Occasional contact with clean tap water is generally less harsh than exposure to salt water or swimming pool chemicals.

However, repeated exposure to water, shampoo, soap, exfoliating products and other chemicals may affect the plating over time.

Our tip: Remove your jewellery before using strong skincare products, exfoliants, acids or chemical treatments.

If your jewellery becomes wet, gently dry it with a soft cloth.

Swimming Pools – Can I Wear My Jewellery in the Pool?

We don't recommend wearing your jewellery in swimming pools.

Chlorine and other pool chemicals may damage or accelerate fading of the gold plating.

Repeated exposure can shorten the life of the finish.

Our tip: Remove your jewellery before swimming. If it accidentally comes into contact with pool water, rinse it with fresh water and dry it completely.

Jewellery Storage

To keep your jewellery looking its best:

• Store pieces in a cool, dry place, away from direct sunlight and excess moisture.

• Use the cloth jewellery bag provided, where included with your purchase, to help protect against scratches.

• Store individual pieces separately to prevent tangling and surface wear.

• Avoid storing jewellery in damp bathrooms or other humid environments.

• Keep jewellery away from perfumes, lotions, cleaning products and harsh chemicals.

Cleaning & Maintenance

To maintain your jewellery's shine:

• Gently wipe your pieces with a soft, dry, non-abrasive cloth after wearing.

• Use a jewellery polishing cloth specifically suitable for PVD-plated finishes.

• Avoid harsh jewellery cleaners, abrasive cloths and excessive polishing.

• Remove jewellery before applying perfume, sunscreen, lotions or strong skincare products.

• Allow skincare and fragrance products to absorb or dry before putting your jewellery on.

Normal Wear & Product Quality

Although our PVD-plated stainless steel jewellery is designed to be durable and tarnish-resistant, no plated finish is completely immune to wear.

Gradual fading, dullness or surface changes may occur with regular use and exposure to moisture, chemicals, friction or other environmental factors.

Ordinary wear consistent with the product's expected durability is not necessarily a manufacturing defect.

However, premature deterioration or another quality issue may constitute a product fault depending on the circumstances.

Nothing in this care guide limits your rights under Australian Consumer Law.

Earrings Care

Earrings are delicate accessories and should be handled with care.

Normal wear and tear may occur over time, particularly with frequent use.

To maintain your earrings:

• Gently clean with a soft, dry cloth after use.

• Where suitable for the materials, clean metal posts or findings with a small amount of rubbing alcohol applied to a cloth or cotton pad.

• Avoid applying rubbing alcohol directly to plated, painted, glued, resin, gemstone or decorative components.

• Store earrings in a dry, safe location, either flat or hanging.

• Avoid exposure to water, particularly where brass components are present.

• Keep earrings away from perfumes, lotions and harsh chemicals.

Always check the materials and any specific care instructions supplied with your earrings before cleaning.

Earrings – Exchanges & Returns

For hygiene reasons, earrings and pierced jewellery are not eligible for change-of-mind returns or exchanges.

Please choose carefully before purchasing.

This exclusion applies only to voluntary change-of-mind returns.

If earrings are faulty, incorrectly described or otherwise fail applicable consumer guarantees, customers retain their rights to an appropriate remedy under Australian Consumer Law.

Crystal Information

Our crystal products may feature natural variations in colour, shape, size, markings and inclusions.

These characteristics are part of their natural appearance.

We aim to source our crystals responsibly and work with suppliers who provide appropriate sourcing information.

Where ethical or legal sourcing claims are made for a particular product, they should be supported by relevant supplier information.

Crystals sold for decorative or spiritual purposes are not intended to diagnose, treat or cure medical conditions.

Candle Use & Safety Instructions

At S&H Creations, your safety is important to us.

Please follow all product-specific instructions and warnings when using candles.

Before Lighting Your Candle

• Remove all decorative items, including dried flowers, botanicals, seashells and crystals, before lighting.

• Do not burn a candle if its container is cracked, chipped or otherwise damaged.

• Place the candle on a stable, level, heat-resistant surface.

• Keep candles away from curtains, furniture, paper and other flammable materials.

• Keep out of reach of children and pets.

• Trim the wick to approximately 4 mm before lighting, unless the manufacturer's instructions specify otherwise.

While Your Candle Is Burning

• Never leave a burning candle unattended.

• Extinguish the candle before leaving the room or going to sleep.

• Do not move or carry a candle while it is burning or while the wax or container is hot.

• Keep the candle away from draughts and air vents.

• Never add dried flowers, crystals, fragrance oils or other decorative materials to the burning wax.

• Do not burn a candle for longer than 4 hours at a time, or for a shorter period if specified by the manufacturer.

• Allow the wax to melt towards the container edges during initial burns where safe and consistent with the manufacturer's instructions. Do not extend burning beyond the recommended time to achieve this.

When to Stop Using Your Candle

• Stop using the candle when approximately 1 cm of wax remains at the bottom, or earlier if directed by the manufacturer.

• Allow the container and wax to cool completely before handling.

• Discontinue use if the container becomes damaged or the candle behaves unusually.

Always follow the specific safety instructions supplied with your candle. Product-specific manufacturer guidance takes priority over general care recommendations.

Diffusers & Fragrance Oils

• Follow all supplied instructions and warnings.

• Avoid contact with eyes and sensitive skin.

• Do not ingest fragrance oils.

• Keep products out of reach of children and pets.

• Protect furniture, painted surfaces and delicate materials from spills.

• Check product suitability before use around animals or people sensitive to fragrances.

Felt Flower Fresheners

Our felt flower fresheners are designed to add fragrance to suitable small spaces.

• Use only as directed.

• Avoid excessive fragrance oil application.

• Allow fragrance oil to absorb before hanging or placing the freshener.

• Avoid direct contact between fragrance oil and painted, polished, plastic or delicate surfaces.

• Keep fragrance products away from children and pets.

Incense & Smudge Products

Always follow the safety instructions supplied with incense and botanical smudge products.

• Use only in suitable, well-ventilated spaces.

• Keep away from flammable materials.

• Never leave burning products unattended.

• Keep away from children and pets.

• Ensure products are fully extinguished after use.

Botanical and spiritual products are not intended to diagnose, treat or cure medical conditions.

Sunglasses

Please follow the lens category, UV protection information and safety warnings supplied with your sunglasses.

A particular level of UV protection should only be claimed where verified.

Not all tinted lenses provide the same level of sun protection.

Sunglasses must not be used to look directly at the sun.

Some lens categories are unsuitable for driving. Follow all product-specific labelling and warnings.

Sunglasses sold in Australia must comply with applicable mandatory safety and labelling requirements.

Clothing, Hats & Accessories

Follow the care instructions supplied with each product.

Fit, colour and appearance may vary slightly between styles and production batches.

Where available, please review product measurements before purchasing.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law or other applicable mandatory consumer protection laws.

Products that are faulty, unsafe, incorrectly described or otherwise fail applicable consumer guarantees may qualify for a repair, replacement or refund in accordance with the law.

Questions?

S&H Creations

Email: Samantha.shcreations@gmail.com

Thank you for supporting our small Australian business.

With love,
S&H Creations

6. CONTACT US & CUSTOMER CARE POLICY

We're Here to Help!

At S&H Creations, we're all about beautiful products, thoughtful details and making your shopping experience enjoyable.

As a small Australian business, every order means so much to us.

Whether you have a product question, need help with an order or want to share feedback, we'd love to hear from you.

Contact Details

S&H Creations.

Email: Samantha.shcreations@gmail.com

Order Enquiries

For assistance with an order, please include:

• Your full name

• Your order number

• A description of your enquiry

• Relevant photographs, where applicable

Returns & Refunds

Eligible change-of-mind requests must be made within 48 hours of delivery.

Approved change-of-mind returns receive store credit only, subject to applicable payment-provider requirements.

Earrings and pierced jewellery are not eligible for voluntary change-of-mind returns.

Faulty, damaged and incorrect items are handled in accordance with applicable consumer law.

Please see our full Returns & Refunds Policy.

Afterpay Enquiries

If your enquiry relates to an Afterpay purchase, please provide your S&H Creations order number.

For questions about instalment schedules or Afterpay account access, customers may also need to contact Afterpay directly.

Shipping Assistance

If you have a delivery concern, please provide your order number and tracking details where available.

We will assist with investigating the issue.

Product Questions

Need help with a colour, material, size or product feature?

Please contact us before purchasing if you need additional information.

Response Times

We aim to respond to customer enquiries promptly.

Response times may be longer during weekends, public holidays and busy sale periods.

Feedback

We appreciate customer feedback and use it to improve our products and service.

Thank You for Shopping Small

Thank you for supporting S&H Creations.

With love,
S&H Creations

Email: Samantha.shcreations@gmail.com

7. SHIPPING & RETURNS – PRODUCT PAGE NOTICE

Shipping & Returns

Shipping

We ship Australia-wide and internationally to eligible destinations!

Shipping costs and estimated delivery times are calculated at checkout.

Returns

Changed your mind? Eligible return requests must be made within 48 hours of receiving your order.

• Approved change-of-mind returns receive store credit only.

• Items must be unused, unworn and in their original condition.

• Return postage is the customer's responsibility.

• Earrings and pierced jewellery are excluded from change-of-mind returns.

• Other exclusions apply.

Paying with Afterpay?

Our returns policy applies to eligible Afterpay purchases, subject to Afterpay's applicable requirements. Store credit does not automatically cancel outstanding Afterpay instalments.

Faulty or incorrect item?

We're here to help! Email Samantha.shcreations@gmail.com.

Your rights under Australian Consumer Law remain unaffected.

Please see our full Returns & Refunds Policy for more information.

8. SHORT CART & CHECKOUT NOTICE

Please Review Before Purchasing

By placing an order, you acknowledge our published store policies, subject to your statutory consumer rights.

Change-of-mind returns: Eligible requests must be submitted within 48 hours of delivery. Approved returns receive store credit only, subject to applicable payment-provider requirements. Exclusions apply, including earrings and pierced jewellery.

Afterpay: If you choose Afterpay, receiving store credit does not automatically cancel or reduce your outstanding instalments.

We ship throughout Australia and internationally to eligible destinations. Shipping charges and applicable taxes are displayed at checkout. International customs duties may apply.

Your Australian Consumer Law rights remain unaffected.

For assistance, contact Samantha.shcreations@gmail.com.

Thank you for shopping with S&H Creations!